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Medical School Headquarters General Service and Refund Policies

Application Academy Course

To be eligible for a refund, students must meet the following requirements:

  • The request for a refund must be made within sixty (60) calendar days of purchase. Requests should be made to academy@medicalschoolhq.net.
  • Students who are asked to leave class due to disruptive behavior are not eligible for a refund.
  • Orders are non-transferable.
  • Refunds will be processed with the following guidelines:
    • 0 – 15 days from the date of purchase, 100% refund minus a $25 processing fee if we shipped books
    • 16 – 30 days from the date of purchase, 75% refund minus a $25 processing fee if we shipped books
    • 31-60 days from the date of purchase, 50% refund minus a $25 processing fee if we shipped books
    • 61+ days from purchase date, no refunds

Application Academy Course Extensions

There are no refunds for these items. All sales are final.

MCAT Immersive Course

To be eligible for a refund, students must meet the following requirements:

  • The request for a refund must be made within 7 (seven) calendar days of purchase and before instruction begins. Requests should be made to team@medicalschoolhq.net.
  • Students who are asked to leave class due to disruptive behavior are not eligible for a refund.
  • Orders are non-transferrable.

1-on-1 Products including Hourly Advising/Tutoring Sessions, Application Cycle Advising, and Premed Pathway

  • Advising Hours expire 12 months from the date of notice of inactive advising if you have not clearly communicated with our team why you need to take a break. Advising hours expire 24 months after purchase. (DOES NOT APPLY TO JUMPSTART HOURS WHICH EXPIRE ON THE LAST DAY OF FEBRUARY FOLLOWING PURCHASE). Please email us at team@medicalschoolhq.net if you need to delay using your advising hours and we’ll evaluate on a case-by-case basis.
  • MCAT Tutoring Hours are valid only for the duration of the access period associated with the purchased package and expire thereafter if unused. Please email us at team@medicalschoolhq.net before the expiration date if you need to delay using your MCAT tutoring hours and we’ll evaluate on a case-by-case basis.
  • Premed Pathway hours are “use or lose.” Hours not used for that academic year will be deducted from the students account around July 1st each year.
  • Sessions are for students. With the student’s permission, parents may sit in on sessions but should not participate. The goal of MSHQ advising/tutoring is for the growth of the student. Parent interactions during the sessions hinders that growth.
  • Students are required to meet with advisors at least once every three months.
  • We have high expectations of our advisors and our hope is to make a great advisor match and have you stay with that person for the entirety of your program. It does sometimes happen that the match made needs to be reconsidered. If you’re not happy with your advising service for any reason, please contact us at team@medicalschoolhq.net. We’re happy to work with you to find a better solution, including a rematch to a new advisor if needed.
  • Just as we have high expectations of our advisors, we also have high expectations of our students. At any point, if our advisor doesn’t feel like the student is a fit, the advisor may request the student to be removed from their cohort. If that happens, you will be asked to let us know who your next choice advisors would be. You will be matched with the next advisor who is available. If there continue to be any issues, you will be removed as one of our students and no refund will be given.
  • The refund policy before advising has begun is as follows:
    • Within seven (7) calendar days after the purchase date, advising hourly is 100% refundable minus a $25 processing fee if no hours are used.
    • After 30 days of purchase, no refunds or credits will be given.
  • The refund policy once advising has begun is as follows:
    • Refunds will not be given for advising hours already provided.
    • Refund requests can be submitted to team@medicalschoolhq.net within 30 days but after 30 days, no refunds will be given.
    • All refunds will have a $25 processing fee.
  • Orders are non-transferable.
  • We reserve the right to reassign advisors or cancel services as we see fit.

Essay Feedback Services

There are no refunds for these items. All sales are final. Orders are non-transferable and expire after 12 months. If essays are not submitted 10 minutes prior to the scheduled session, this is considered a no-show for written feedback. No refunds will be given for no-shows and the session will be forfeited.

Interview Preparation Services

There are no refunds for these items. All sales are final. Orders are non-transferable and expire after 12 months. If you are greater than 10 minutes late to your appointment, it will be counted as a no-show. No refunds will be given for no-shows and the session will be forfeited.

Disputed Charges

If you have an active credit card charge dispute, account access will be revoked.

Terms of Service and Additional Service Policies: 

Video Session Late/No-Show Policy: 

If you are greater than 10 minutes late to a scheduled video session, it will be counted as a no-show and no refund will be given. A session may be rescheduled one time if provided 24 hours advance notice. Any additional no-show will result in a forfeit of the service. No-shows will not be refunded. If you need to reschedule your session, use the “Reschedule/Cancel” button in your appointment confirmation. If you are unable to find an alternative time, email team@medicalschoolhq.net with your availability and time zone. We respect your time, and we respect our advisors’ time as well. A 24-hour advance notification must be given in order to reschedule your session or your session will be forfeited.

Booking Sessions with Advisors:

You are limited to the number of sessions you purchased with your advising/essay feedback/interview preparation by the package you purchased. If you book additional sessions beyond the amount you purchased, your card on file will be charged for any overbooking beyond what you purchased. If the card on file can not be charged, your session may be canceled. If you wish to be charged using a different card, please reach out to us at team@medicalschoolhq.net.